Thursday, September 1, 2022

Progress made to reduce traveler wait times and delays across Canadian airports

The Government of Canada and industry partners released an update Thursday on the continued action and progress being made to reduce traveler wait times and delays across Canadian airports.

Flight completions

  • For the week of Aug. 22-28, 97.5% of flights planned for Canada's top four airports were completed (i.e., not canceled), an improvement from 95% for the first week of July.

On-time performance

  • From August 22-28, over 86% of flights from the top four airports left on time, or within one hour of their scheduled departure.

  • This is a significant improvement from under 75% for the first week of July and is approaching the pre-pandemic levels in August 2019 where 95% of flights were on time, or within an hour of scheduled departure.

Holding of aircraft at Toronto Pearson International Airport 

  • The number of arriving international flights being held on the tarmac at Toronto-Pearson International Airport has decreased dramatically since May.

    • For the week of August 22-28, 5%, or 109 international flight arrivals, were held on the tarmac, as compared to the peak of 373 during the first week of May.

Passenger security screening wait times 

  • From August 22-28, 87% of passengers at the four largest airports were screened within 15 minutes by CATSA, an improvement from 79% during the first week of July 2022.

    • Toronto-Pearson International Airport: 87% (98% in 2019)

    • Vancouver International Airport: 82% (approaching pre-pandemic levels of 88% in 2019)

    • MontrĂ©al-Trudeau International Airport: 93% (above pre-pandemic levels of 88% in 2019)

    • Calgary International Airport: 87% (same as pre-pandemic levels in 2019)

Increasing staffing for security screening

  • Since April,1,837 CATSA screening officers have been hired across Canada.

Streamlining customs processing at Toronto Pearson International Airport

  • To further facilitate entry and expedite traveler processing, there are now 12 eGates, four dedicated NEXUS eGates and 30 new primary inspection kiosks at Toronto-Pearson International Airport.

  • The Greater Toronto Airports Authority and the Canada Border Services Agency have opened a new dedicated International Student Processing area in Terminal 1. This will help further streamline international student study permit issuance and will minimize impacts on the general traveler flow.

In Canada, airlines must follow the requirements of the Air Passenger Protection Regulations, which outline compensation requirements for passengers for flight disruptions due to incidents within an airline's control.

Starting next week on Sept. 8, new regulations will come into effect that will ensure that passengers are offered the option of a refund for flights that are canceled, or where there is a lengthy delay, due to reasons outside of an air carrier's control (such as major weather events, or a pandemic) where it is not possible for the air carrier to complete the passenger's itinerary within a reasonable time frame.

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