Verizon managers continue to step up to provide solid service on day five of a strike by the Communications Workers of America and the International Brotherhood of Electrical Workers, answering customers’ calls, performing general customer service and responding to an increasing number of incidents of sabotage.
Verizon management employees have repaired dozens of acts of sabotage to its network facilities since Saturday.
“Our management team is doing an outstanding job of serving customers despite some strikers’ attempts to obstruct our efforts,” said Bob Mudge, Verizon president of consumer and mass markets.
Since Saturday, Verizon crews have encountered more than 90 acts of sabotage against network facilities. These acts temporarily affected service to thousands of customers across the Mid-Atlantic and Northeast, including police stations and other emergency responders. In most of these cases, crews restored service within 24 hours.
“Verizon has put forth a fair and reasonable contract proposal and the company will negotiate in good faith,” the company said on Thursday. “The company’s contract proposal strives to ensure that union-represented employees continue to receive compensation and benefits that are competitive with those at comparable companies.”
Verizon continues working toward reaching a new contract.
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As the economy continues to falter and children prepare to go back to school, the need for basic student supplies will greatly outstrip donations, according to a charity organization based in Washington that helps support children and families in poverty.
This year, approximately 25,000 children will receive backpacks filled with school supplies from World Vision, a humanitarian organization in Federal Way, Wash. But donations are not keeping up with the increasing demand, World Vision says.
"We are very troubled not only by what we are hearing from our staff, but by the trends we are seeing nationwide," says Romanita Hairston, World Vision’s vice president for the charity’s U.S. programs. "The unemployment numbers are particularly concerning. If parents cannot find jobs, that means basic school supplies such as paper, pencils, binders and backpacks are a luxury item many families simply cannot afford."
- At World Vision’s site in New York City, requests for backpacks are expected to top over 16,000 this year.
- In Seattle/Tacoma, approximately 7,000 children are on waiting lists for backpacks from World Vision.
- In Los Angeles, thousands of families in need are expected to wait in line for a backpack distribution on Aug. 20 in Compton.
- In Loudoun County, Va., Loudoun Youth Inc. and Recreation Outreach to Community Kids are partnering with MTN Government Services to produce backpacks for 300 students this year. Last year, the company provided 250 backpacks for students in need. [source: Loudoun Times-Mirror]
"Our goal is to help prevent parents from having to choose between buying school supplies and buying groceries," says Grace Lubwama, Southern California executive director for World Vision. "For the past several years we have seen the number of families in need increase, and this year is no exception."
"With families financially stretched, the burden often falls on teachers to dig into their own pockets to provide basic classroom learning tools," explains Brian Boyd, Pacific Northwest field site director with World Vision. "Research shows that teachers already spend an average of $356 of their own money on school supplies.”
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Bombardier Aerospace announced Wednesday that it will be opening its first Regional Support Office (RSO) in Latin America for its business aircraft customers by year’s end.
This full-scale RSO will be located in São Paulo, Brazil, alongside Bombardier’s already-established parts depot and Authorized Service Facility (ASF), OceanAir Táxi Aéreo.
The new facility is part of Bombardier’s global plan to provide international customers with access to regional support services in their own time zones and languages.
“In order to compete globally, you must be prepared to commit and deliver locally,” said Andy Nureddin, vice president, Customer Services and Support, Bombardier Business Aircraft. “With this new RSO, we will be able to resolve customer issues more quickly, mitigate risks before they become issues and further improve support to our growing customer base in the region.”
The new RSO will bolster Bombardier's support in Latin America in light of existing and anticipated regional growth.
Bombardier’s business aircraft fleet in Latin America consists of more than 475 Learjet, Challenger and Global aircraft, 180 of which are in South America, with a significant proportion based in Brazil.
Bombardier's RSO network for business and commercial aircraft includes locations in Mumbai, India; Tokyo, Japan; Sydney, Australia; Dubai, United Arab Emirates; Shanghai, China; and Munich, Germany.
Boosting maintenance support for Learjets in Mexico
Aerovitro, one of Bombardier’s two ASFs based in Mexico, is expanding its Aircraft-On-Ground line maintenance capabilities to include Learjet 60 aircraft.
This new capability augments Aerovitro’s current certification as a full ASF for Challenger 300, Challenger 604/605 and Global Express aircraft.
Aerovitro has been a part of Bombardier’s Authorized Service Facility network since August 2010 and employs a staff of 16 technicians.
Bombardier’s second ASF in Mexico is Servicios Aereos Estrella based in Toluca.
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